When I was CMO of IBM Watson, one of our banking clients used artificial intelligence for customer support, allowing customers to get instant responses to important queries without ever having to speak to a human. Using Watson, the bank designed a digital assistant that (at the time) was trained on more than 1,000 responses to more than 200 customer intents. … Read More
Make this New Year different by transforming your resolutions into goals
As soon as the clock struck midnight 12 on New Year’s Eve, you’d likely already heard at least 12 jokes about New Year’s resolutions — and how they are doomed to fail, including this one: May all your troubles last as long as your New Year’s resolutions.But, let’s be honest — historically speaking, for all our well-intentioned efforts, resolutions often … Read More